Delivery & Returns
We aim to despatch your order within 48 hours of receipt, excluding weekends and Public Holidays. FOR GUIDANCE PURPOSES, the average delivery timescale from the time you place your order is 3-5 working days if you are in the UK, up to 7 working days if you are in Europe, and 12-15 outside Europe.
Our standard delivery charges are:
UK Standard - £5.00
UK Express - £8.00
(Express delivery is by special arrangement. Please notify us via firstname.lastname@example.org of +44 (0)1494 564 672 once you've placed your order if you would like this option)
Europe - £10.00
USA - £15.00
Rest of the World - £20.00
The above delivery rates are calculated automatically by our system, and are not weight-related. For large or heavy packages weighing over 5kg we will weigh your package and contact you with a shipping quotation for your approval.
Your order will be sent to the address you specify when placing the order.
If your delivery address is outside of UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
Please note international shipments may be subject to cross-border inspections by customs authorities.
If your order is lost in transit we reserve the right to investigate before we offer to replace or refund.
Sapellé.com accepts most major credit/debit cards and Paypal.
All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
If you haven’t submitted an order, you may clear the items in your shopping basket at any time by clicking the ‘Remove’ button next to the product you do not wish to purchase in you shopping basket.
If you have placed an order but then wish to change or cancel it, please contact us via info@sapellé.com as soon as you can, but this is limited to seven days from your order. We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the normal Returns procedures (see below). We operate No Quibbles Returns policy.
Once we've heard from you that you wish to cancel an order, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 28 days of your order, provided the goods you return are in the same condition that they were when despatched to you. You will be liable to any charges incurred when returning the goods to Sapellé.com, unless the return is as a result of an error on our side.
If you are in the European Union and you cancel your order within seven days after the day you receive your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations. If you paid for express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the seven days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have 14 days to return your goods and receive a refund for the cost of the goods).
You can cancel this contract if you so wish, provided that you exercise your right to do so within seven working days after the day on which you receive the products.
If you wish to cancel your order, please follow the procedure set out in our Returns & Exchange Procedure below.
ReturnsWe would hate to see you have to return your purchase, but more especially if it was because it was the wrong size, and because we source our products from different suppliers, we have specified each of their sizing guides to make sure that you are ordering the right size.
We would also like to remind you that although we endeavour to depict the true colour of the products in our images, there may be some variation in the way different colours are depicted on different computer monitors, which is totally out of our control. Also, because some of our products are hand-dyed and hand-made, there may be slight variations in the print patterns and dimensions we have described, but nothing that would cause big variations in the original concept. Please bear this in mind when placing your order, and enjoy the fact that your product is one of a kind.
Returns & Exchange Procedure
You may return most items sold by Sapellé.com unused, unworn, unwashed and in the condition in which they were despatched 7 days from the date of RECEIPT for an exchange (subject to availability) or a refund.
Sapellé will not accept attempts to obtain a refund on goods which have been used or worn, washed or damaged after receipt, and should this be the case, may terminate the contract with you.
When returning goods bought at a discount, you will be refunded the amount that you paid for them.
We will process returns as quickly as possible, and within 14 days of receipt of the returned goods.
If you are returning goods for refund or exchange, please send an email to email@example.com before sending the goods.