FAQs

Who are we?

We are a UK-based online retailer of contemporary fashion and home décor inspired by African design. We feature only artisans, design labels and social enterprises that work to ethical production principles: as a minimum, their materials are fairly traded and employees are fairly paid. We also feature products handcrafted from a variety of recycled and environmentally-conscious materials.

Where do our products come from?

We have suppliers in the UK, Kenya, Zambia, Ghana, Uganda, South Africa, Rwanda, Malawi, Congo, Mozambique, Mali, South Africa and Swaziland  to name a few. 

Where do we deliver?

We ship orders globally. Please see our Terms and Conditions and Delivery Policy for more information.

I don't want to see the prices in Pounds / £ / GBP

That's easy. Simply change the currency to the currency of your choice on the top left of the home page and all the prices will change. the currency will only revert to Pounds when you reach the checkout.

How do you contact us?

We endeavour to answer your communications as quickly as possible - please contact us at info@sapelle.com.

What sizing do we use?

Our default sizing is UK sizing. 

We source our products from several producers based all around the world. We try to provide as much information as possible about the sizes of our products so that you won't be disappointed when you receive it in the mail (we really don't like a disappointed customer). So please do your bit and be sure that you're happy with the measurements provided before you confirm your order with us!

Where we think the size is looser or more snug than usual, we'll endeavour to let you know, so you can make the decision to try the next size up.

*Update: we are working on a sizing chart for each of our brands where you can reference your own measurements. This is coming soon!

What if you're not happy with your purchase?

If you aren't happy with your purchase, please contact us as soon as possible. We do have a Returns Policy, so please read it. In the first instance, please contact us at info@sapelle.com so that we can arrange that return.

Where does the name 'Sapellé' come from?

(Pronounced 'SAH-PEH-LAY') 

The Sapelle or Sapeli is a tree indigenous to parts of Africa, and is sometimes called 'African Mahogany'. It grows tall with beautiful flowers and provides numerous commercial, ecological and even medicinal benefits. Sapelle wood is very popular around the world for use in luxury car interiors, musical instruments and home furnishings because of its beautiful unique texture. 

In choosing this for our company, we sought inspiration from something quintessentially African, but which fits easily into the contemporary setting we find ourselves in; something which is sought after for its beauty and which contributes positively to its environment.