FAQs

Q: Do you have a shop?

A: Our first London shop opens in September, at 'The Artworks', London's newest creative and leisure complex featuring London's most innovative and exciting new brands. 'The Artworks' is one of the first structures to come up in the regeneration of the Elephant & Castle area. We're just 5 minutes from Elephant & Castle tube station, at Elephant Road, London SE17 1LB.

Q: I don't live in the UK and want to see prices in my currency

A: That's easy. On the Home page, at the top left of the screen, simply change the currency from GBP to one of the other currencies available. It will will only revert to Pounds when you reach the checkout.

Q: Where do you deliver?

A: We ship orders to many countries around the world. Please see our Terms and Conditions and Delivery Policy for more information, and if in doubt, please contact us at info@sapelle.com.

Q: Who are you?

A: We're a UK-based online retailer of contemporary fashion and home décor inspired by African design. We feature only artisans, design labels and social enterprises that work to ethical production principles: as a minimum, their materials are fairly traded and employees are fairly paid. We pay them fairly for the products we buy from them, and we keep our margins low so that you can get the best price from them. 

Q: Where do your products come from?

A: We have suppliers in about 20 countries in Africa, and the UK, France, the US and Australia, all of them ethical and all rooted in and inspired by Africa. 

Q: How do I know what size will fit me?

A: Our default sizing is UK sizing. 

We source our products from several producers around the world - so they vary slightly. We therefore provide as much information as possible about the sizes of our products so that you won't be disappointed when you receive it in the mail (we really don't like a disappointed customer). So please make sure you compare the measurements before you confirm your order with us!

Where we think the size is looser or more snug than usual, we'll let you know, so you can make the decision to try the next size up or down.

Q: What if I'm not happy with my purchase?

A: Please contact us as soon as possible. You can arrange to return the garment, unworn and in the original state you received it in. Please read our full Returns Policy.

In the first instance, please contact us at info@sapelle.com so that we can arrange a return.

Q: How can we contact you?

A: We endeavour to answer your communications as quickly as possible - please contact us at info@sapelle.com.

Q: Where does the name 'Sapelle' come from?

A: The Sapelle or Sapeli is a tree indigenous to parts of Africa, sometimes called 'African Mahogany'. It grows tall with beautiful flowers and provides numerous commercial, ecological and even medicinal benefits. Sapelle wood is popular for use in luxury car interiors, musical instruments and home furnishings because of its beautiful unique texture. 

When we came up with the name Sapelle, we sought inspiration and symbolism from something quintessentially African, that fits easily into the contemporary setting. Something natural and beautiful which contributes positively to its environment.