Returns & Exchange Procedure
You may return most items sold by Sapelle 15 days from the date of RECEIPT for an exchange (subject to availability) or a refund. For hygiene purposes, earrings may not be returned.
Please call +1 256 344 4543 or email [email protected] BEFORE sending the goods.
We stand behind the quality of the products and guarantee our artistry 100%. Any flaws or mistakes on our part will cause a replacement free of cost. We typically don’t accept returns because of user error, including incorrect choice of sizes, layouts, colors, etc.
Refunds (if appropriate )
We’re committed to providing you with the best products and also are pleased to replace your purchase for some of the following reasons:
- The product is faulty.
- The printing quality is terrible.
- The product that you received is different from the product initially represented on our website.
Please email us at [email protected] using a photo of this product that you received together with detailed shots you want to include. We’ll utilize this information to check for a replacement and also protect against future mistakes. Our customer support staff can examine your claim. If your claim is approved, we’ll provide you with a replacement at no cost.
For all other requests, please contact us at [email protected] Our customer support staff can examine your claim. If your claim is approved, we’ll provide you with a return address. We will responsible for return and exchange shipping prices. Please allow 3-5 business days after your return is received for a refund to look.
Any bogus returns or returns of cleaned, worn, or damaged items may not qualify for a replacement or refund, and the product will be sacrificed.
Refunds is late or missing
In case you haven’t received a refund, however, check your bank accounts.
Then get in touch with your credit card company. It might take a while before your refund is formally posted.
Next, contact your lender. There’s frequently some processing period before a refund is submitted.
If you have completed all this and still haven’t got your refund yet, please contact us at [email protected]
Sale products (if appropriate )
Just regular-priced items can be reimbursed. Regrettably, sale items can’t be refunded.
Exchanges (if appropriate )
We replace items if they’re faulty or damaged. Should you have to swap it for the identical thing, send us an email at [email protected] Our customer support staff will examine your claim. If your claim is approved, we’ll provide you with a return address.
If the product is marked as a gift when purchased and sent right to you, you will be given a gift credit to the value of your yield. When the returned item is received, a gift certificate will be sent to you.
In the event, the product was not indicated as a gift when purchased, or even the gift giver had the purchase sent for themselves to provide to you afterward, we’ll send a refund to the gift giver, and he’ll figure out your yield.
If your claim is approved, we’ll provide you with a return address.
We’ll be liable for paying for the shipping cost for returning products. In the most cases, if your claim is approved, you can still take the faulty product(s), we will sent you a new one.