How long does it take for me to receive my order?

Due to the rapidly changing international shipping landscape as related to COVID-19, international transit times may be extended. We use Reputable Courier Companies and Royal Mail to deliver your order. We aim to prepare and despatch your order within 1-3 days of receipt, including weekends and Public Holidays. Handling time: 1 3 days Shipping Time (include Handling time): Europe, UK & Canada: 10-15 business days US: 7-10 business days Rest of the World: 15-20 business days

How do I create an account?

Click the link below to login and register an account. https://sapelle.com/my-account/

How do I change my shipping address?

You can edit your address: https://sapelle.com/my-account/edit-address/

How do I track the status of my order?

Please enter your order number and email address on the page below to be able to check the status. https://sapelle.com/order-tracking/

Will you keep my credit card information on file?

To ensure the security of customer information. We do not save your payment information. All your payment information will be through Paypal.

Do you charge sales tax?

All orders include tax. Therefore, we do not charge any additional tax fees.

Do you ship to my country?

Due to the rapidly changing international shipping landscape as related to COVID-19, international transit times may be extended. We ship worldwide, with the exception of the following countries: Cuba, Falkland Islands, Iran, North Korea, Somalia, & Sudan. We also provide full door-to-door tracking updates for 32 countries (including the US). Full tracking is provided for the following countries: Australia, Austria, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France, German, Gibraltar, Great Britain, Greece, Hong Kong, Hungary, Ireland, Israel, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Spain, Sweden, & Switzerland. For any countries not listed above, tracking stops once the package is handed over to the country’s international carrier. For these countries, we do not receive additional tracking updates, therefore we are not liable once they have been transferred to the international carrier. Please see our Terms and Conditions and Shipping Policy for more information, and if in doubt, please contact us at sapelleonline@gmail.com.

Where do your products come from?

We have an ethical supplier in the US

How do I know what size will fit me?

Our default sizing is US sizing.

What if I’m not happy with my purchase?

Please contact us as soon as possible. You can arrange to return the garment, unworn and in the original state, you received it in. Please read our full Refund and Returns Policy In the first instance, please contact us as soon as possible at sapelleonline@gmail.com so that we can arrange a return.

How can we contact you?

We’d love to answer your communications as quickly as possible – please contact us at sapelleonline@gmail.com.

What is your returns policy?

Refund and return information, please read here: https://sapelle.com/return-and-refund-policy/

I received the wrong item

If you receive the wrong item ordered: 1. Take photos and videos of the item. 2. Send those photos and videos to email: support@sapelle.com 3. After receiving information about that product. We will contact you for a solution.

My order arrived damaged

We accept refunds in these cases: The product is flawed. The print quality is poor. The product you received is different from the product originally represented on our site. You received an item that was damaged in shipping. For all other requests, please contact us at sapelleonline@gmail.com. Our customer support staff can examine your claim. If your claim is approved, we’ll provide you with a return address. We will responsible for return and exchange shipping prices within 3-5 business days after your return is received. NOTE : We have a no refund or exchange policy for products that have been worn, washed since being delivered.

Where should I mail my authorized return?

For all support requests, please email: support@sapelle.com

How do I receive customer support?

For all support requests, please email: support@sapelle.com After we receive your support request. We will respond immediately if possible. Note: all support requests will be responded to during business hours.

What do I do if I entered an incorrect shipping address?

If you enter the wrong address. Please contact us immediately via email support@sapelle.com for assistance in re-entering the address. You have 2 hours to edit the information before the item is processed.

Can I change or cancel an order after I've submitted it?

You have 2 hours to edit the information before the item is processed.

Skip to navigation Skip to content

Your Cart

Get 10% OFF & Free Shipping on all US orders

Search for:

My Account
FAQs

$0.00 0

Search for:

Birthday Shirts & Tops
Outfit of the Day
Gifts & Accessories
- Socks
- Hats
Blog

Browse

My Account
Customer Help
Cart

Social

Facebook
Twitter
Instagram

$0.00 0

Frequently Asked Questions

Our happiness team is always here to assist.

Our Infomation

Our Designated and Warehouse Management Agent:

Phone Number: +1 (256) 344-4543
Address: 1300 Rosa Parks Blvd. Detroit, MI 48216

About Us

Help

Shipping policy
Return and Refund policy
Payment Method

Customer Service Email: [email protected]
Mon – Sat: 7 am – 8 pm

OUR COMPANY

Terms & Condition
Privacy Policy
Contact Us
FAQs
DMCA
Order Tracking

GET IN TOUCH

Facebook
Twitter
Instagram
Pinterest