Frequently Asked Questions
Find answers to common questions about our products, shipping, and policies.
General & Orders
What makes Sapelle designs special?
At Sapelle, we don't just print trends; we give them meaning. Every piece of apparel is thoughtfully designed to tell a story that resonates with your personal journey. We believe what you wear should be a true expression of yourself.
Can I change or cancel my order after placing it?
Because our items are uniquely made-to-order (Print-On-Demand), the production process begins very quickly. If you need to cancel or modify your order (such as updating the shipping address), please contact us within 12 hours of placing it at support@sapelle.com. Once the order enters production, we can no longer make changes.
How can I track my package?
Once your order ships, you will receive a Shipping Confirmation email containing your tracking number. You can track your order's live status at any time by visiting our tracking page: Track Your Order.
Shipping & Delivery
How much does shipping cost?
• United States: We offer Free Standard Shipping ($0.00) on all orders.
• International: For all other countries outside the US, a flat shipping fee of $8.99 will apply at checkout.
• International: For all other countries outside the US, a flat shipping fee of $8.99 will apply at checkout.
How long will it take to receive my order?
Your total delivery time includes processing and shipping.
• Processing/Production Time: 1 to 3 business days.
• Transit Time: 7 to 10 business days.
Overall, you can expect your package to arrive within 8 to 13 business days (Monday - Saturday). Please note that public holidays are not considered business days.
• Processing/Production Time: 1 to 3 business days.
• Transit Time: 7 to 10 business days.
Overall, you can expect your package to arrive within 8 to 13 business days (Monday - Saturday). Please note that public holidays are not considered business days.
Returns & Refunds
What is your return policy if I order the wrong size?
Since all of our items are custom-printed just for you when you place an order, we cannot accept returns or exchanges if you selected the wrong size, color, or simply changed your mind. We highly recommend checking the sizing chart provided on each product page carefully before checking out!
My item arrived damaged or defective. What should I do?
We 100% guarantee the quality of our products! If your item arrives misprinted, defective, or damaged, please email us at support@sapelle.com within 30 days of delivery.
Include your order number and a clear photo of the issue. We will happily send you a free replacement or issue a full refund. To save you time and money, you do not need to mail the defective item back to us!
Include your order number and a clear photo of the issue. We will happily send you a free replacement or issue a full refund. To save you time and money, you do not need to mail the defective item back to us!
