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Frequently Asked Questions

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

Due to the rapidly changing international shipping landscape as related to COVID-19, international transit times may be extended.

We use Reputable Courier Companies and Royal Mail to deliver your order. We aim to prepare and despatch your order within 1-3 days of receipt, including weekends and Public Holidays.

Handling time: 1 3 days

Shipping Time (include Handling time):

  • Europe, UK & Canada: 10-15 business days
  • US: 7-10 business days
  • Rest of the World: 15-20 business days

Click the link below to login and register an account.

https://sapelle.com/my-account/

Please enter your order number and email address on the page below to be able to check the status.

https://sapelle.com/order-tracking/

To ensure the security of customer information. We do not save your payment information. All your payment information will be through Paypal.

All orders include tax. Therefore, we do not charge any additional tax fees.

Due to the rapidly changing international shipping landscape as related to COVID-19, international transit times may be extended.

We ship worldwide, with the exception of the following countries: Cuba, Falkland Islands, Iran, North Korea, Somalia, & Sudan. We also provide full door-to-door tracking updates for 32 countries (including the US).

Full tracking is provided for the following countries: Australia, Austria, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France, German, Gibraltar, Great Britain, Greece, Hong Kong, Hungary, Ireland, Israel, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Spain, Sweden, & Switzerland.

For any countries not listed above, tracking stops once the package is handed over to the country’s international carrier. For these countries, we do not receive additional tracking updates, therefore we are not liable once they have been transferred to the international carrier.

Please see our Terms and Conditions and Shipping Policy for more information, and if in doubt, please contact us at [email protected]

Other frequently asked questions

We have an ethical supplier in the US

Our default sizing is US sizing.

Please contact us as soon as possible. You can arrange to return the garment, unworn and in the original state, you received it in.

Please read our full Refund and Returns Policy

In the first instance, please contact us as soon as possible at [email protected] so that we can arrange a return.

We’d love to answer your communications as quickly as possible – please contact us at [email protected]

If you need to swap an item

Returns and Exchanges

Refund and return information, please read here:

https://sapelle.com/return-and-refund-policy/

If you receive the wrong item ordered:
1. Take photos and videos of the item.
2. Send those photos and videos to email: [email protected]
3. After receiving information about that product. We will contact you for a solution.

We accept refunds in these cases:

  • The product is flawed.
  • The print quality is poor.
  • The product you received is different from the product originally represented on our site.
  • You received an item that was damaged in shipping.

For all other requests, please contact us at [email protected] Our customer support staff can examine your claim. If your claim is approved, we’ll provide you with a return address. We will responsible for return and exchange shipping prices within 3-5 business days after your return is received.

NOTE: We have a no refund or exchange policy for products that have been worn, washed since being delivered.

For all support requests, please email: [email protected]

For all support requests, please email: [email protected]

After we receive your support request. We will respond immediately if possible. Note: all support requests will be responded to during business hours.

If you enter the wrong address. Please contact us immediately via email [email protected] for assistance in re-entering the address. You have 2 hours to edit the information before the item is processed.

You have 2 hours to edit the information before the item is processed.

Customer Service Email: [email protected]
Mon – Sat: 7 am – 8 pm

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